Which one of the following characteristics is emphasized in Hackman and Oldham’s model to enhance job motivation?

In Hackman and Oldham's Job Characteristics Model, task identity and feedback are two critical characteristics that play a significant role in enhancing job motivation.

Task identity refers to the degree to which a job requires the completion of a whole and identifiable piece of work. Jobs that allow employees to see the tangible results of their efforts increase a sense of accomplishment and ownership, which positively impacts motivation.

Feedback relates to the degree to which carrying out work activities provides direct and clear information about the effectiveness of performance. This allows employees to understand how well they are doing and make necessary adjustments, fostering growth and a sense of competency.

By combining both task identity and feedback, individuals are more likely to experience high intrinsic motivation, as they can see the result of their work (task identity) and understand their performance through direct feedback. This combination leads to greater job satisfaction and productivity, making it a key aspect of Hackman and Oldham's framework for job design aimed at enhancing employee motivation.

Therefore, the emphasis on both characteristics as part of the model underscores their importance in creating motivational work environments.