What is the significance of organizational citizenship behavior (OCB)?

Organizational citizenship behavior (OCB) is significant because it encompasses voluntary behaviors exhibited by employees that go beyond their formal job descriptions. These behaviors contribute to the overall effectiveness and health of the organization. For instance, when employees engage in activities like helping colleagues, demonstrating commitment to the organization, and fostering a positive work environment, they facilitate teamwork and collaboration. This, in turn, can lead to improved morale, increased productivity, and a stronger organizational culture.

Focusing solely on meeting minimum performance standards, as suggested in one of the options, does not capture the essence of OCB; rather, OCB encourages individuals to take initiative and actively contribute to the success of their team and organization without the expectation of formal recognition or reward. Similarly, OCB is not limited to leadership roles or merely quantifying employee work hours; its impact is widespread across all levels and functions within an organization, enhancing both interpersonal relationships and organizational performance as a whole.