If Joan aims to standardize production, what should she do to the jobs?

Standardizing production involves creating uniform procedures and processes to ensure consistency and efficiency in output. To achieve this, simplifying jobs is crucial. When jobs are simplified, tasks are streamlined, and unnecessary complexities are removed, allowing for easier replication and adherence to standardized practices.

By simplifying, Joan can minimize variability in production, reduce the chances of errors, and make it easier for workers to follow established procedures. This process enhances productivity and efficiency as employees can focus on their tasks without being bogged down by complicated instructions or processes.

In contrast, enriching a job would typically involve adding variety or increasing the complexity of tasks, which could detract from the standardization goal. Complicating jobs would clearly hinder uniformity and increase the likelihood of mistakes, while expanding jobs might lead to scope creep and dilute the focus needed to maintain standardized processes. Thus, the approach of simplification aligns perfectly with the goal of standardizing production.